-
Company's information
-
Levi Strauss & Co. takes actions to address allegations in Lesotho.
As soon as we learned about these allegations, we sent a member of our social and environmental sustainability team to Lesotho to conduct a full investigation. If any of our suppliers are violating our labour, health and safety, or environmental requirements, we will work with them as well as local and international NGOs on solutions.
Based on our initial investigation, we can confirm that untreated wastewater from our supplier’s fabric mill was being discharged from a broken government sewer pipe. We understand that the pipe has now been fixed.
We also informed all our suppliers in Lesotho to immediately stop sending their solid waste to the municipal landfill until we can meet with local authorities and determine how to address the complex issues of public health, economic livelihood and waste disposal. Representatives from our social and environmental sustainability team will be meeting in Lesotho this week with our suppliers, trade union representatives, government officials and other community stakeholders to continue to understand the issues raised in the media and explore solutions. We are committed to work closely with suppliers and government leaders to help protect the community -- and particularly the children in this community -- from the risks of the landfill.
Levi Strauss & Co. is deeply committed to the health and safety of workers making our products and to supporting the communities in which we operate. We were the first apparel company to establish global effluent guidelines for our suppliers, and we are leading industry efforts to extend these guidelines to fabric mills. We monitor our suppliers on a regular basis to ensure they are following our requirements and that they submit wastewater samples twice a year. In Lesotho, we required our local suppliers to establish wastewater treatment on-site to meet our stringent guidelines.
To be as transparent as possible, in 2005, we were one of the first apparel companies to make our global list of suppliers publicly available so that any issues such as this could be escalated to us as quickly as possible.
Our goal is to continue to support Lesotho by working with suppliers who treat their employees with dignity and respect and provide them with safe and healthy working conditions as well as supporting the community.
Background on Levi Strauss & Co. Leadership on Supplier Guidelines, Training and Education
Levi Strauss & Co. prides itself on the leadership role we play in ensuring that factories in our supply chain follow guidelines to protect the health and safety of the workers and the community. We were the first in our industry to establish and implement water quality standards for our suppliers – and we monitor our suppliers on a regular basis to ensure they are following our requirements.
In the last year, we also have been working with other major brands and retailers to extend those guidelines even farther up our supply chain to fabric mills and sundry suppliers. We have been leading efforts with Business for Social Responsibility to implement these new wastewater guidelines.
We also created comprehensive health and safety guidelines that include training on hazardous waste disposal. A copy of the Environmental Health and Safety Handbook is available publicly and can be downloaded here: http://www.levistrauss.com/Downloads/EHS_Handbook_Printed.pdf
We focus on the responsible use of chemicals across our product design, development, manufacturing and distribution processes. We were one of the first in our industry to establish a Restricted Substance List (RSL) identifying the chemicals we will not allow to be used in our products or in the production process due to their potential impact on consumers, workers and the environment. A copy of our restricted substances list can be found online at http://www.levistrauss.com/downloads/rsl2008.pdf.
We also developed a comprehensive Terms of Engagement assessor training program for our factory monitors and a detailed Terms of Engagement Guidebook as a reference for factories, monitors and external stakeholders.
In addition, we are deeply involved with public policy that shapes the global dialogue on water safety and labor issues:- Business for Social Responsibility (BSR): The Sustainable Water Group. This partnership of companies is committed to managing water use and wastewater discharge in global textile supply chains. Levi Strauss & Co. helped found this group and has been a leader in sharing our experiences in developing the first global effluent guidelines and advocating for greater focus on water issues.
- UN Global Compact CEO Water Mandate: Launched in July 2007, this unique public-private initiative assists companies in the development, implementation and disclosure of water sustainability policies and practices. The CEO Water Mandate covers six areas: Direct Operations; Supply Chain and Watershed Management; Collective Action; Public Policy; Community Engagement; and Transparency.
- ILO/IFC Better Work: Levi Strauss & Co. has been actively involved in Better Work since its inception in 2006. Our participation in the Better Factories Cambodia initiative, on which Better Work is based, started in 2005. Better Work is a partnership between the International Labour Organization (ILO) and the International Finance Corporation (IFC), which seeks to improve labour practices and competitiveness in global supply chains. It has country-level projects in Cambodia and Jordan and will soon launch in Vietnam, Indonesia, Haiti and Lesotho. The country projects focus on improved labour compliance in the apparel industry through factory monitoring and remediation partnered with long-term capacity building and worker and management training programs. LS&CO. has committed to joining Better Work Lesotho, which will launch in 2010.
- MFA Forum: In 2005, Levi Strauss & Co. joined the MFA Forum, a multi-stakeholder partnership, established by representatives from major apparel brands and retailers, worker rights NGOs, trade unions, and multi-stakeholder initiatives to address the responsible competitiveness challenges faced by apparel exporting countries after the end of the Multi-Fibre Arrangement (MFA). LS&Co. has participated in the work of the MFA Forum’s Lesotho Working Group since it was established.
Print
-
-
Account
-
What if I forget my Password?
If you have forgotten your password, click on the ‘Forgotten your password?’ link and we'll email you a new one straight away.
To contact Levi's, please click here.
Print
-
-
Account
-
How do I open an account on eu.levi.com?
Opening an Account on eu.levi.com is easy. When you place your first order, we will ask you to create a password and fill out your details (e.g. name and address). This information will be saved for next time you visit the site and when you place a new order, you will be prompted to log in with your e-mail address and password. An account offers you a safe, easy and fast way to order. It also serves as a way to track your order and receive e-mails about your order.
Any details you give us are completely confidential, in accordance with our Privacy Policy. We do not pass your details on to anyone else.
Account Benefits: Set up Your Account and improve your shopping experience by taking advantage of these great benefits:- News & Exclusive Offers: Sign up to receive e-mail updates on special promotions, sales alerts, new product announcements, gift ideas and more!
- Order History: Receive important information regarding your order and the capability to track any existing orders up to the point of dispatch.
- Faster Checkout: Save your billing and shipping information to make it easier to find and buy your favourite stuff. Enjoy hassle-free checkout!
To contact Levi's, please click here.
Print
-
What if I forget my Password?If you have forgotten your password, click on the ‘Forgotten your password?’ link and we'll email you a new one straight away.To contact Levi's, please click here.
Print
-
-
My order
-
Can I make a change to my order?
After you have clicked ‘Make Payment,’ your order begins to process and you cannot change your order. You can cancel an order as long as we have not yet processed it. To make buying items on the site as efficient as possible, we aim to process your order within an hour of you placing it. So if you want to cancel your order and re-enter a new one, we advice that you contact Customer Services within this timeframe on +800 53847 501. Lines are open Monday to Friday from 8am till 6pm and on Saturday from 8am to 5pm, excluding bank holidays.
If your order has already been processed, you will need to wait until you receive it, and then return the items that you want to change. Please refer to our Returns Section below for more information.
To contact Levi's, please click here.
Print
-
How can I check the status of my order?
The status of your order is easy to find:
- Check your e-mail. You were required to enter an e-mail address during ‘Checkout’. You will receive e-mails at your address keeping you up-to-date about the status of your order.
- Visit the website. Check the status of your most recent orders by visiting Your Account. This is the easiest and fastest way to get the most current information regarding your eu.levi.com orders. When you click on Your Account, you will be prompted to log in with your e-mail address and password. An order summary page will provide you with detailed information about your current order or past orders. Please note: Immediately after you place an order, order information may not appear on eu.levi.com in your order history for up to 1 hour.
Please refer to our Tracking question below for more information.
To contact Levi's, please click here.
Print
-
-
Payment & Security Policy
-
What methods of payment do you accept?We accept debit and credit cards, including Visa, MasterCard and American Express. But you can only use a British issued payment card.At present we are unable to accept Maestro but we are hoping to implement this payment method soon. We don't accept cash, checks, gift vouchers, or telephone orders.
Important Information about Payment:- Credit Cards are not charged until order items are shipped.
- For your security, the address that you give as your billing address must be the same as the address that your card is registered to. We reserve the right to cancel any order that does not match these criteria.
To contact Levi's, please click here.Please note that we reserve the right to contact you for further information, if there is an issue with the payment.
Print
- Credit Cards are not charged until order items are shipped.
-
How do I know that my payment details will be secure?
We use the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure. All the confidential data like payment information is encrypted and transmitted through a secure channel using SSL encryption. Transactions also require the use of the security code (CV2) number from the back of your credit or debit card. This information is only available with physical access to the card and is not stored by this web site.
We have established a Secure Shopping Guarantee for every transaction that you make with eu.levi.com. Should any unauthorized charges appear on your credit card as a result of shopping with eu.levi.com, you must notify your credit card provider in accordance with its reporting rules and procedures.
Please note that we never ask a customer to confirm any account or credit card details via email. If you receive an email claiming to be from Levi's® asking you to do so, do not respond and send us an e-mail.To contact Levi's, please click here.
Print
-
-
Return Policy
-
Is it possible to return an item or order?
We will replace or refund any item, provided that it is returned unused and in its original packaging, within 14 calendar days from when you receive it.
To contact Levi's, please click here.No postage is required. As a partial contribution to the costs we incur for the returns processing, you will be charged with a return handling fee of £4.50. It will be deducted from your refund.
Note that we will not issue a refund if we consider that you have not taken reasonable care of the items. They must be in a condition in which they can easily be made ready for re-sale. In particular:
- In the case of items where issues of hygiene are important, the goods have been removed from the protective packaging.
- If the goods have been used in a way, or to an extent, beyond what you would reasonably expect to do if purchasing the goods in a shop.
Print
-
-
Quality & Care
-
What if I have a quality problem with a product I did not buy in this eShop?Levi's® is committed to providing products of the highest quality. If you feel you have a defective garment, please follow the directions below.
Item bought in a store. For the timeliest resolution, we recommend that you first attempt to return the product to the store where it was originally purchased.To contact Levi's, please click here.
Returning to Levi Strauss & Co. If for some reason you are unable to return the garment to the store where it was purchased, please send us an e-mail.
Print
-
-
Working with Levi's®
-
Sponsorship & Donations
-
Will your company sponsor my organization for an upcoming event?
Since we receive so many product donation/sponsorship requests, we concentrate our donation efforts on pre-designated charitable organizations located in communities where LS&CO. has a business presence. We do not donate merchandise for fundraising events, contests or to individuals/families, nor do we accept unsolicited requests for donations and sponsorships.
For information about the Levi Strauss Foundation’s grant making activities for individuals, click here.
Print
-
