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  • Collections

    • Do you make Levi's® jeans for kids?

      Yes. We have a collection of Levi's® jeanswear for kids (0-14 years old). To find out if your nearest stockists has kid’s clothes, simply click on Store Locator on the navigation bar to get their address and phone number, and ask them directly.
       
      To get more information on:
      Kidswear (0-14): Email: leviskids@groupezannier.fr – Phone: +33 321 23 98 85
      Kids Footwear: Email: info@dc-co.com – Phone: +39 031 618 300

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    • Does Levi's® make accessories?

      Yes! We offer an extensive range of fashionable seasonal accessories, from foot and head wear, to belts and bags. We also have a range of stylish underwear for both girls and guys. Click here to take a look at this season's hottest picks and to get your favourite item.

      To get more information on Levi's® accessories contact:
       
      Footwear, Belts, Headwear, Gloves, Scarves for Guys and Girls
      Email: info@dc-co.com – Phone: +39 031 618 300
       
      Bags, Small Leather Goods & Luggage
      Email: levis@e-abcitaly.com – Phone: +39 0553230337 
       
      Underwear for Guys and Girls
      Email: levis@powerplay-textiles.co.uk – Phone: +44 161 627 4141
       
      Watches
      Email: levis@brand-watches.com – Phone: +45 7022 0088
       
      Eyewear
      Email: levis@lunettesgrasset.fr – Phone: +33 474732360
       
      Mobile phones
      Email: theoriginal@modelabs.com – Phone: +33 1 43 12 12 12

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    • Does Levi's® make underwear?

      Yes, Levi's® is launching a new underwear collection that will hit the stores in December.
       
      To get more information contact:
      Phone: +44 161 627 4141

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  • Choosing My Levi's®

    • What is my size?

      Please visit the Sizes and Measurements section.

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    • What is the best fit for me?

      Please visit the Fit Guide section.

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    • Do you have a catalogue?

      Levi Strauss & Co. does not produce a catalogue. But you will find highlights of all our collections on this site by clicking on the Collections section and you may browse for and purchase Levi's® products online from our Online Shop.

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  • Buying My Levi's®

    • Where can I purchase Levi's® products?

      Purchasing at a Store. Locate stores in your area that carry Levi's® products by clicking on the Store Locator in the top navigation bar. To find a nearby store carrying Levi's® products, enter your city or postcode. Then, click the "Go" button to see the results of your search. Unfortunately we cannot tell you which products the stockists have in their store at the given time. Since not every store stocks every item, please call first to make sure the store closest to you carries what you need.

       

      Purchasing Online. You may browse for and purchase Levi's® products online from our Online Shop. You can do this by gender, by product category, by collection or by key word. To shop online, go to the Online Shop page, and simply click on one of our many sections. (Please note we cannot guarantee that all products are in stock.) You can also access this information in the left column of each product page.

       

      To contact Levi's, please click here.
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    • Where can I find the stores near me?

      Please go to the Store Locator section.

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    • How can I find out if a store near me stocks the clothes and sizes I’m looking for?

      All stores in Europe stock a slightly different range of items. To find out if your nearest stockists has what you’re after, simply click on Store Locator on the navigation bar to get their address and phone number and ask them directly.

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  • Quality & Care

    • How do I know if my jeans are authentic?

      Levi Strauss & Co. is committed to enforcing its trademark and property rights and to prevent the sale of counterfeit products bearing its trademarks or designs. However, we are aware of counterfeit Levi's® product being sold online or in unauthorised stores.

       

      Characteristics of counterfeit products vary from case to case. Two of the most recognizable Levi's® trademarks on our jeans are:
      • The Tab Device® trademark on the back pocket. 
      • The Arcuate Stitching Design® trademark on the back pockets. The Arcuate Stitching Design® trademark is easily recognized as the ‘double arcs’ displayed on each side of the back pocket.

       

      In order to avoid the possibility of purchasing counterfeit jeans, we suggest you purchase our products from an authorised Levi's® dealers. On our website at eu.levi.com, you can buy jeans online or find a nearby store carrying Levi's® products, using the Store Locator.

       

      To contact Levi's, please click here.
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    • Do you have a product guarantee?

      Our guarantee states: "Full warranty. Thank you for buying Levi's® jeans. You have purchased superior quality jeans that come with a full warranty. If this garment proves to be defective in workmanship or materials under normal wear (excluding stains), please contact the shop where you bought it. This full warranty gives you specific legal rights. You may have other rights which vary from country to country."
       

      To contact Levi's, please click here.
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    • What if I have a quality problem with a product I did not buy in this eShop?

      Levi's® is committed to providing products of the highest quality. If you feel you have a defective garment, please follow the directions below.

      Item bought in a store. For the timeliest resolution, we recommend that you first attempt to return the product to the store where it was originally purchased.

      Returning to Levi Strauss & Co. If for some reason you are unable to return the garment to the store where it was purchased, please send us an e-mail.
       

      To contact Levi's, please click here.
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    • How do I take care of my Levi's®?

      In general for all Levi's® jeans
      The more you wear and the less you wash them, the better your Levi's® jeans will look. Always check the wash & care instructions label inside the garment. Delay washing your new jeans or jean jacket for as long as possible. Instead, try hanging the garment out to air on the washing line to keep the time you are apart as brief as possible!
       
      Rigid jeans (Unwashed and Shrink-To-Fit®)
      Buy your jeans 4-6cm longer and 4cm wider around the waist than usual - your garment will shrink to your normal size. Expect an overall shrinkage of 10%. Do not alter the hem of your jeans until the shrinkage process is complete.
       
      How to shrink the jeans until they fit
      Get into a bath full of warm water while wearing your new jeans and soak for at least 10 minutes. Drain the water away, squat down and squeeze the excess water out of the fabric. Stand up and - if possible - let them dry naturally while still wearing them. The jeans will mould about your body and retain your form for optimum fit. Alternatively take off the jeans and place them on a hanger to dry.  
       

      The 1st wash

      The first time you wash your jeans or jean jacket, wash by hand in warm water without soap. Soak the garment in the water for at least 10 minutes, moving it gently to prevent uneven colouration.  
       
      Subsequent washes
      Make sure you turn the garment inside out and hand-wash separately at 40°C, as the indigo colour is likely to run. Avoid soap as this causes the colour to fade. Most shrinkage will occur during the first three washes. However it can continue, if only slightly, until the 10th wash. If you must machine wash, follow the same rules as above for optimum results and minimal stress to the fabric. Always check the care label.

      For jeans with a finish treatment
      Jeans that are 'finished' (pre-washed, or otherwise treated) shrink less, about 1-3%. But don't alter the hem of your jeans until the shrinkage process is completed after around 3 -4 washes at 40°C. Always check the care label.
       
       

      To contact Levi's, please click here.
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  • Archives

    • How do you build-up your archives?

      Our historians receive many phone calls from consumers and vintage clothing dealers, all of whom have Levi's® clothing or memorabilia for sale. They also keep their eyes on items that are for sale on the latest online auction sites on the internet. They are given an acquisition budget, which they use to purchase these items for the archives.

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    • What is the most valuable piece of vintage clothing you have in your archives?

      Our rarest and most valuable item is a pair of jeans called "XX." They are a pair of 501® jeans from 1879, which the company acquired in 2003. They are called XX because the lot number 501® had not yet been used by the company. They are the oldest pair of jeans in the world, worth over $125,000.

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