Opening an Account on eu.levi.com is easy. When you place your first order, we will ask you to create a password and fill out your details (e.g. name and address). This information will be saved for next time you visit the site and when you place a new order, you will be prompted to log in with your e-mail address and password. An account offers you a safe, easy and fast way to order. It also serves as a way to track your order and receive e-mails about your order.

Any details you give us are completely confidential, in accordance with our Privacy Policy. We do not pass your details on to anyone else.

• News & Exclusive Offers: Sign up to receive e-mail updates on special promotions, sales alerts, new product announcements, gift ideas and more!
• Order History: Receive important information regarding your order and the capability to track any existing orders up to the point of dispatch.
• Faster Checkout: Save your billing and shipping information to make it easier to find and buy your favourite stuff. Enjoy hassle-free checkout!

It's easy to change your account information online, at any time.
Simply click Your Account now to access your account. If you have forgotten your password, click on the ‘Forgotten your password?’ link and we'll email you a new one straight away.
 

Any details you give us are completely confidential, in accordance with our Privacy Policy. We do not pass your details on to anyone else.

You can do this by gender, and product category, or by collection. You can also search by keyword, or use the ‘Clothes Finder’ on the left hand-side menu. Just click on Online Shop in the navigation bar at the top of the page and then make a selection. For example, to browse girls jeans in Levi’s® Blue, follow the Girls link and click on the ‘Collections’ section. Then you can click on a product picture to see more details including a description, sizes and colours.

 
When you see something that you want to buy, select the right size and press the ‘Add to basket’ button. You can then shop for more items, or if you’re ready to buy, click ’View & Checkout' on your Basket and follow the simple on-screen instructions.

If you are a registered customer, follow these simple checkout steps.

1) Sign In. First, sign in using your e-mail address and password. (Forgotten your password?)

2) Complete Your Order. We will ask you to check that your order, delivery and billing details are correct and approve the delivery cost. Review your entire order, including your delivery address, and billing information, all of which can be edited at this point. You will also see your applied discounts and promotions, and total charges.

• Delivery: The delivery address is pre-filled for you. You can change it to another address if you want to. Once you have verified your address, click ‘Continue.’
• Payment: We will ask you to enter your card payment details. If your billing address is the same as your delivery address, check the ‘My billing and delivery address are the same’ option.
• Review: Confirm that you have read and agree that the Customer Services Policy and the Terms and Conditions govern your purchase.

3) Order acknowledgment. After you complete the checkout process, the order acknowledgment page provides you with your order number, date and total. Please keep a copy of these details for future reference. We advise that you print a copy of this page. You will need this information for all references to your order. We will also email you a copy of your order acknowledgment. We will store your order information on our systems. The Customer Services Policy and the Terms and Conditions are provided in the English language and are accessible to you at any time on our website.

If you receive an ‘Error’ message at any stage during the checkout process, please contact Customer Services on +800 53847 501 (free of charge). Lines are open Monday to Friday from 9am till 6pm, excluding bank holidays.

Please note: We cannot change an order once it has been placed. For more information, see the question Can I cancel my order?'

When you are shopping on eu.levi.com and see something you want to buy, you just ‘Add to basket’, the same way you use a basket in a retail store. Items you place in your Basket will remain there until they are purchased or removed. If you decide you don’t want to buy all the items you’ve selected, you can take some out and purchase them later.

 
Options in the Basket:

• Your basket: You can always see exactly what you are buying in the main part of the checkout.
• Update the quantity: To do this, simply click on the plus and minus buttons.
• Remove an item from your Shopping Basket: To remove an item, click the little ‘Remove’ button (x). 
• Checkout: When you are ready to purchase your item(s), you will want to ‘Checkout‘. New customers will want to ‘Checkout now’ where it says on the right, while existing customers should log in with their registered details. Don’t worry if you’ve forgotten your password, use the ‘Forgotten your password?’ link and we’ll send it to you.

• Delivery: Fill out the delivery address in the boxes provided. Once you have verified your addresses, click ‘Continue.’
• Payment: We will ask you to enter your card payment details. If your billing address is the same as your delivery address, check the ‘My billing and delivery address are the same’ option.
• Review: Confirm that you have read and agree that the Customer Services Policy and the Terms and Conditions govern your purchase.

After you have clicked ‘Make Payment,’ your order begins to process and you cannot change your order. You can cancel an order as long as we have not yet processed it. To make buying items on the site as efficient as possible, we aim to process your order within an hour of you placing it. So if you want to cancel your order and re-enter a new one, we advice that you contact Customer Services within this timeframe on +800 53487 501 (free of charge). Lines are open Monday to Friday from 9am till 6pm, excluding bank holidays.

If your order has already been processed, you will need to wait until you receive it, and then return the items that you want to change. Please refer to our Returns Policy Section below for more information.

It is possible to cancel your order, as long as we have not yet processed it. To make buying items on the site as efficient as possible, we aim to process your order within an hour of you placing it. So if you want to cancel your order, we advice that you contact Customer Services within this timeframe on +800 53847 501 (free of charge). Lines are open Monday to Friday 9am till 6pm, excluding bank holidays.

If your order has already been processed, you will need to wait until you receive it, and then return the items that you want to change. Please refer to our Returns Policy Section below for more information.

• Check your e-mail. You were required to enter an e-mail address during ‘Checkout’. You will receive e-mails at your address keeping you up-to-date about the status of your order.
• Visit the website. Check the status of your most recent orders by visiting Your Account. This is the easiest and fastest way to get the most current information regarding your eu.levi.com orders. When you click on Your Account, you will be prompted to log in with your e-mail address and password. An order summary page will provide you with detailed information about your current order or past orders. Please note: Immediately after you place an order, order information may not appear on eu.levi.com in your order history for up to 1 hour.

Please refer to our question 'How do I track an order?' for more information.

The status of your order is available in Your Order History almost immediately after you place an order and is automatically updated each time your order moves a step further in the process. (Please note: Immediately after you place an order, order information may not appear on eu.levi.com in your order history for up to 1 hour.) The following list of status messages and their meanings will help you understand what's going on with your order. 

Submitted: Your order has been submitted and the information you entered during checkout is being processed. Note: Your order will only be accepted if there are no material errors in the description of the goods, or their prices, as published on the website. All orders are subject to availability. If an item is unavailable after the order is made, you will be contacted.  

Dispatched: The items have shipped from our warehouse and are on their way to the shipping destination indicated by you during checkout.   

Cancelled: If an error occurs during payment or order processing, it first goes into suspension while we attempt to reach you for verification, and then it is cancelled. Once an order is cancelled, it cannot be processed and must be placed again on our website in order to proceed.  

After you place your order, you will receive e-mails in English about your order. Below are examples of e-mails you might receive:

Order Acknowledgment. This e-mail confirms that your order has been transmitted. It includes your order number. Keep this e-mail for your records. After checking your order, we will start processing it. Note: Your order will only be accepted if there are no material errors in the description of the goods, or their prices, as published on the website. All orders are subject to availability. If an item is unavailable after the order is made, you will be contacted.

Important notice about your order. There are a few reasons why you would receive this e-mail, including: difficulty in processing your order, inability to ship to the address provided, duplicate order, or cancellation of order. Should you receive a notice like this, please contact Customer Services immediately so the problem can be addressed.

 
Order Dispatch. This e-mail confirms that your order has been processed and will be shipped. The arrival time of your order depends on the item selected and your shipping location.

If you want to check your order history, or track an existing order up to the point of dispatch, you can do so by clicking on Your Account. Then enter your email address and password. This is the password you set up when you first order from the site. If you’ve forgotten it, don’t freak out. Just click on the ‘Forgotten your password?’ link and we’ll email it to you straight away.

If you want to track your order after it has been dispatched, please  send us an e-mail and we will contact the carrier on your behalf. Please remember to add your order number in the appropriate field.

Prices shown on the site are in line with Levi Strauss Netherlands recommended retail prices. All prices shown are inclusive of VAT and exclusive of delivery costs. Products which are offered in-store might not be offered online and vice-versa. From time to time, we may offer additional discounts for purchases made online that do not apply in-store. Additionally, promotions or products that may be available in-store may not be offered on the website. When you receive your order, you will also receive a written confirmation of the products and delivery cost.

We accept debit and credit cards, including Visa, MasterCard and American Express. But you can only use a Dutch issued payment card.

At present we are unable to accept Maestro but we are hoping to implement this payment method soon.

We don't accept cash, checks, gift vouchers, or telephone orders.

• Credit Cards are not charged until order items are shipped.
• For your security, the address that you give as your billing address must be the same as the address that your card is registered to. We reserve the right to cancel any order that does not match these criteria.

Please note that we reserve the right to contact you for further information, if there is an issue with the payment.

We use the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure. All the confidential data like payment information is encrypted and transmitted through a secure channel using SSL encryption. Transactions also require the use of the security code (CV2) number from the back of your credit or debit card. This information is only available with physical access to the card and is not stored by this web site.

We have established a Secure Shopping Guarantee for every transaction that you make with eu.levi.com. Should any unauthorized charges appear on your credit card as a result of shopping with eu.levi.com, you must notify your credit card provider in accordance with its reporting rules and procedures.

The MasterCard SecureCode technology is designed to reduce the possibility of fraudulent card use by authenticating the cardholder at the actual time of the transaction and subsequently protect him or her against unauthorized use of the card. MasterCard SecureCode authentication requires the cardholder to register their card on the card issuer’s website to take advantage of this service.

If you are registered, at the time of payment, a screen from your card issuer will prompt you to enter the unique personal code that you have registered with them. The card issuer then validates your personal code and approves the transaction.

If you are not registered, but the bank that issued your MasterCard supports SecureCode, you may be prompted to sign up for MasterCard SecureCode as you check out. You can also activate your current card hier.

The 3D Secure technology is designed to reduce the possibility of fraudulent card use by authenticating the cardholder at the actual time of the transaction and subsequently protect him or her against unauthorized use of the card. Verified by Visa (VBV) authentication requires the cardholder to register their card on the card issuer’s website to take advantage of this service.

If you are registered, at the time of payment, a screen from your card issuer will prompt you to enter the unique personal code that you have registered with them. The card issuer then validates your personal code and approves the transaction.

If you are not registered, but the bank that issued your Visa card supports VbV, you may be prompted to enter your password or to sign up for VbV as you check out. You can also activate your current card now.

Most orders begin the order process as soon as your online purchase is completed. Your item will be shipped once the item is located in stock, your payment is approved, and the receiving address is verified. Please note that business days are Monday to Friday, excluding bank holidays.

Our delivery charge is €5.99 per order. We use an insured delivery service and aim to have your order with you within four working days.

• Orders are shipped on business days only. Business days are Monday-Friday, excluding bank holidays.
• All expedited orders require a street address.
• You will not be charged for any item until it is shipped to you.
• All orders will also require a signature upon receipt. This process has been put in place to ensure you receive the goods that you have ordered.

When you come to enter your billing address details during the checkout process, you will be given the option to enter a different delivery address, but in the same country.
 
Please note that we reserve the right to contact you for further information, if you give a different delivery address to the billing address.

We deliver everywhere in the Netherlands. We are sorry but we do not accept orders from outside of the Netherlands territory at this time.

If you are not available to receive your delivery, the carrier will leave a contact card at your address saying when they will attempt to re-deliver the package. If on the third attempt at delivery you are not in to receive the parcel, it will be returned to the carrier depot. You will then have to contact UPS Hotline on 0800 099 1300 to make arrangements for the collection. If you don’t collect it or arrange re-delivery, the parcel will be sent back to Levi’s® eShop Returns Department, and you will be charged € 6.75 as a handling fee.

If you refuse the parcel, it will be sent back to Levi's® eShop Returns Department. You will be charged €6.75 per parcel as a return cost.

Before you call, please have your order number available. If you do not know your order number, please visit Your Account page to find the number in ‘Your Order History‘. Contact Customer Service +800 53847 501 (free of charge). Lines are open Monday to Friday from 9am till 6pm, excluding bank holidays.

We will replace or refund any item, provided that it is returned in its original packaging, within 14 calendar days from when you receive it. After this period we will not accept any returns apart from faulty items. All promotional offers must be returned in their entirety. All returned items are inspected before a refund is made.

No postage is required. As a partial contribution to the costs we incur for the transport of returns, you will be charged with a return fee of €6.75 per parcel. It will be deducted from your refund.

For convenient return processing, you will find in your parcel a pre-paid, pre-addressed label for your return package.

1. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All promotional offers must be returned in their entirety. All returned items are inspected before a refund is made and must be returned in good condition, to ensure full credit.
2. Complete the return reason questionnaire on the packing slip and include the slip in the return package. 
3. Affix the pre-paid label to the package. You will find it in the parcel. Before sending your return shipment, please remove all extra labels from the outside of the package.
4. Call UPS Hotline on 0800 099 1300 to make arrangements for the collection. Please hold ready your pick up address, preferred date for pick up, phone number and return number (mentioned on the adhesive label). When you call, specify that it is a standard shipment with UPS return label.

Please note:

• No postage is required. As a partial contribution to the costs we incur for the transport of returns, you will be charged with a return fee of €6.75 per parcel. It will be deducted from your refund. You will not be charged postage until the return is processed.
• Please do not reproduce the pre-paid label in any way, to ensure proper credit processing and include the return portion of the original packing slip. Be certain to save copies for your records.
• If you do not use our preferred carrier to return our products, you will have to return the goods at your own expense. In this case, we advise that you obtain a proof of postage certificate. We do not accept any responsibility for orders until they are received at our warehouse.

• Items must be returned within 14 days of purchase.
• You must include the return portion of the original packing slip. Be certain to save copies for your records.
• If there is extensive damage to an item upon delivery, report it to the carrier agent and call the UPS Hotline on 0800 099 1300.
• You can expect a refund in the same form of payment originally used for the purchase within five working days of receipt.
• If an item is returned that does not comply with our Returns Policy, we will not refund you. This includes any items that are returned outside the 14 calendar day returns period.
• Items purchased from a Levi's® retail store, Levi's® outlet store, or department store cannot be returned by mail to our online store.
• Items purchased from eu.levi.com may not be returned to a Levi's® outlet store, a department store or a Levi's® retail store location.

If you received an item which is damaged or defective upon arrival, please call a Customer Service immediately. You have the right to a repair or replacement (or a full or partial refund where repair or replacement is not available) provided you inform us reasonably quickly. If you prefer to return the item, it is important that you contact us before, so that we may assist you with return shipping fees. If you do not contact us, you are responsible for all return shipping charges.

After 14 days, if your garment proves to be defective in workmanship or materials in normal wear (excluding stains), please call a Customer Service. This does not apply to fair wear and tear, misuse, accidental damage or where you decide you no longer want the item.

Before you call, please have your order number available. If you do not know your order number, please visit Your Account page to find the number in ‘Your Order History‘. In addition, please be prepared with a detailed description of the damage or defect before contacting us. Contact Customer Service on +800 53847 501 (free of charge). Lines are open Monday to Friday from 9am till 6pm, excluding bank holidays.

Please use your return slip. If you have misplaced your return slip, or you did not receive one, please send return items to the following address:

Levi’s® eShop Returns Department

You can expect a refund in the same form of payment originally used for purchase within 5 days of our receiving your returned product.

If an item is returned that does not comply with our Returns Policy, we will not refund you. The item will be returned back to you at your expense. You will be notified of this and other associated charges. This includes any items that are returned outside the 14 calendar day returns period.

Please note that shipping and handling costs and other additional charges are non-refundable.